Loading...
Ritika Roy filed complaint against Air India on Sep 21, 2022
I had booked an Air India Flight-AI*** Booking Reference Number-WPDJAD Passenger Name- Ritika Roy dated */**/**** from Delhi to Bengaluru.
I and my sister were supposed to travel to Bengaluru for her admission in a college but because of AI's unhelpful staff I was not allowed boarding even though my sister who was with me was allowed to board.
My struggle started last night when I was not able to do web check-in, and continued till the morning. When I reached airport I was asked by AI staff to use the machine at the airport for check-in but the machine was showing error, even though my sister who was with me was able to check-in without any hassle.
Then the AI staff there instead of helping me kept on redirecting me to different machines and all of them were showing problem. I was then asked by the Duty Officer Anita Solanki to book another flight because I was late but they were the cause who made me late in first place, she was rude, unhelpful and extremely arrogant in her demeanour.
Same problem was faced by some of the people from my flight and they all were asked to pay again.
I don't think for the amount i am paying for the flight i need to have such a difficult experience. I had to pay ***** for a single flight which is far too much for the service I am being provided.
I will like to connect to the authorised person who would look into the matter and help me with the refund.
My complaint number is *******
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
My baggage has been missing for the past month now
I had booked ticket from San Francisco to Delhi on **July **** for my Spouse (Ankita Kumari) and my child who is infant (Kashvi Kumari). The date of flight was **Oct****. It was booked more than * months in advance...
We were boarding AI*** which gmr board showing the departure time as *pm and the air india has mentioned that the departure time was *:** pm and due to this ** min difference we missed our flight. We are not respons...
My travel date was **th March ****. Flight *.** AM Mumbai to Mangalore. I was issued a Boarding Pass and checked in my luggage. Charged Extra for Luggage. But when I went to the Boarding Gate, they refused Boarding ...
On *th January I had to miss my flight from Mumbai to Delhi with PNR number **AZ*V due to very slow process work by ground staff it took them more than ** mins to do the check in baggage clearance for **-** members ...