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Zaki Ahmad filed complaint against Oyo on Apr 20, 2019
Booking ID: TURG****
I booked Oyo ***** ( Luxury Home ) for * nights from Wed ** April to Sun ** April and paid online Rs ****. On **th April I reached the location provided by Oyo app. There was no hotel in the particular location. The locals told me the hotel is *** meters ahead. I went there the manager told me that 'there are no rooms vacant in this property so you have to shift to Oyo ***** (Luxury INN) and will provide better room'. Both the property is owned by the same group (Luxury Group).
With my luggage in my hand, I had no option. I went there. Now they told me that we don't accept online payments. They asked me to pay offline of amount Rs. **** and also told that they will cancel the existing booking from there side. After I paid the amount of Rs. **** through my card they checked in with false room number (I have attached my account statement). I was given room no. *** but the Oyo app shows ***. Then I called OYO and told all the matter and asked for the refund for the amount which I paid online. The Oyo helpline confirmed everything with my hotel manager and filed my complaint.
I got an email from Oyo "Refund of Rs ****/- is initiated from our side and will be credited within *-** working days." Re: [#********] by ASHUTOSH _******.
Yesterday on checking my refund status I found that the refund has been declined. I again called Oyo told them the complete matter for ** minutes and he told me that to call the next day as the system is not working properly.
Hotel Reception No.: *********** [OYO ***** (Luxury INN)].
Kindly take this matter seriously and solve this issue as soon as possible. Attachments:
Screenshot of an email I got from Oyo but later declined my refund.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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