OYO - Refund from OYO

I booked hotel room in Thirumala, Andra Pradesh.Thro OYO for * days paid Rs ****. Booking details (ID: XPA*****) REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****. I checked in on ** th DEC at ** pm and immediately I checked out as found room is filthy and full of cockroaches. I immediately filed complaint with oyo . They could not provide me alternative so after * hours I checked out. I asked for refund of my money. They refused. I quoted their hotel policy. Then they refund only Rs. ****. Please raise the issue with them and arrange to get me refund. Several mails and phone calls I made they are not answering.
As per OYO HOTEL POLICY QUOTE


After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact OYO immediately. OYO will verify the issue with the Hotel and post verification, you would be provided the following assistance:
a. OYO will try to arrange for accommodation in the same Hotel

b. OYO will try to provide you with alternate accommodation in its other listed properties if the same is available.

c. If OYO is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund
d. OYO will not be liable for compensation beyond your booking payment.UNQUOTE
As per above, OYO was unable to provide alternative accommodation for my booking ID N*ON****, So I require full refund Rs.****
Email response from OYO

From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Monday, April *, **** *:** PMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>; help@oyosupport.com <help@oyosupport.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****  Please reply immediately. I am sending several mails no response from your end. From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Saturday, March **, **** **:** AMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>; help@oyosupport.com <help@oyosupport.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****  Please respond.From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Thursday, March **, **** *:** AMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>; help@oyosupport.com <help@oyosupport.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Dear Madam,  Please reply immediately. My Lawyer need final answer and explanation for refund of Rs.**** to proceed further. Regards,SaravananFrom: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Sunday, March **, **** *:** PMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>; help@oyosupport.com <help@oyosupport.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Dear MadamMy lawyer need final answer whether you will refund Rs. **** or not to file case in customer court. Several mail I had send you are not willing to abide by  your own hotel GUEST  POLICY.   I NEED RESPOND IMMEDIATELY. I MADE SEVERAL CALL TO YOUR LANDLINE NUMBER THEY ARE KEEPING ME FOR HOLD FOR SOMETIMES AND AFTER WARDS DISCONNECTING. NO ACTION AFTER THAT. PLEASE HAVE SOME ETHICS IN BUSINESS AND RESPOND REGARDS. From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Wednesday, March **, **** *:** PMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Please reply immediately for further course of action.Regards..SaravananFrom: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Friday, March *, **** *:** PMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Dear Madam,Received only **** on **-FEB.As per OYO HOTEL POLICY QUOTEAfter reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact OYO immediately. OYO will verify the issue with the Hotel and post verification, you would be provided the following assistance:a. OYO will try to arrange for accommodation in the same Hotelb. OYO will try to provide you with alternate accommodation in its other listed properties if the same is available.c. If OYO is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.d. OYO will not be liable for compensation beyond your booking payment.UNQUOTEAs per above, OYO was unable to provide alternative accommodation for my booking ID N*ON****, So I require full refund Rs.****. KINDLY SEND BALANCE AMOUNT IMMEDIATELY I HAD SEND SEVERAL MAILS. FAILING WHICH I AM FORCED TO TAKE LEGAL ACTION AND RECOVER ALONG WITH LEGAL FEES DUE TO UNETHICAL BUSINESS AND NOT ADHERING TO OWN POLICY. PLEASE REPLY IMMEDIATELY. REGARDS. From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Wednesday, March *, **** *:** PMTo: redalert@oyorooms.com <redalert@oyorooms.com>; escalations@oyorooms.com <escalations@oyorooms.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON****  Dear Madam, Several assurance from your side still I am awaiting for refund. PLEASE EXPEDITE.Regards.Saravanan+************From: saravanan rajendran <saravanaa.r@hotmail.com>Sent: Friday, March *, **** *:** AMTo: redalert@oyorooms.com <redalert@oyorooms.com>Subject: Re: REFUND Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Please confirm when it will be credited as soon as possible.Regards.From: redalert@oyorooms.com <redalert@oyorooms.com>Sent: Monday, February **, **** *:** PMTo: saravanaa.r@hotmail.com <saravanaa.r@hotmail.com>Subject: Re: Ticket ID: ********** | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: N*ON**** Dear Saravana,Your refund is under process and you will get the refund within the maximum TAT.Regards,Bhumika PalgotraGuest Experience TeamOYO