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Varadarajan Rajashekhar filed complaint against goibibo on Sep 13, 2019
I booked flight tickets on *nd of August ****and bought travel insurance of Rs.***/- on **th August **** and they were unable to send me a travel insurance, after repeated calls to them they couldn't provide me one. So i asked them to refund the same back to my account, which was initiated on **th of August, ****.Which they say they did but my bank accounts doesn't show any kind of refund. Constant chat and emails and phone calls has taken a toll on my mental well being. but they still say it has been initiated and i also checked with my bank dispute and fraud team, they say the confirmation received from team via service request number ********, their team has confirmed that they have checked the issue with payment aggregator and got a confirmation that payment is settled with merchant by Merchant Txn Id: ******** and status of the transaction is successful with PRN: **********. they are asking to recheck with merchant mentioning the above merchant order and transaction details and provide them with the reference mail. The same has been going in loop for a long time that no body is able to clear solution.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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