Cars24 - Refund for payment not given

We had booked a home inspection on *th July after I read in their blog that they scrap cars and take care of all formalities. The assigned executive called and asked us if we completed all RTO formalities. We said no but your blog mentioned you do all this. He said no and we asked to cancel and get us our refund. He said he will cancel. We called the next day and found out he never informed the company about the home inspection cancellation. They said I will receive a refund in ** working days. NO REFUND. I called to their customer care, they said *-* days. NO REFUND. I called again. They said *-* days. NO REFUND. I called again and one call center executive said I will get a refund but do not know when. I was furious. I complained on their consumer complaint cell. They asked for my appointment id. I updated the complaint with the id as I don't have Twitter account. I wrote on their FB page as well asking for refund. NO REACTION. I CALL NUMEROUS TIMES AND THEY ALWAYS SAY THEY WILL ESCALATE THIS ISSUE OR WILL REFUND IN *-* DAYS. I asked to speak with their team lead two times and I was told he is not available.Of all numerous calls for mere Rs.*** I yelled at them twice. It going to be three months in a few days and still they are not refunding my amount. I called this Saturday and they said I will receive the amount on Monday. Today I called again and I yelled as I was running out of patience asking them for my money. They are making me be for a mere Rs.***. Callous attitude of the company.