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Sundaresan Ramkumar filed complaint against Air Arabia on Jul 30, 2021
In February ****,I booked a round trip ticket in Air Arabia from Kyiv(KBP) to Chennai(MAA) which costed me ****.** AED.Unfortunately due to COVID-** Global pandemic my ticket got canceled &I got an email from Your Air Arabia team saying that a credit voucher has been created for my canceled ticket which is valid till **st December,****.So accordingly I rebooked my ticket for an One way trip from Kyiv(KBP) to Chennai (MAA) on *th June **** in which the transit flight was at Sharjah.So now I’m in Chennai,India and as I’m a Medical student studying in Ukraine I need to go to Ukraine for my next academic year which resumes by this September,****.But as I came to know that Air Arabia flights are temporarily suspended from India to other countries till July **st ,**** as of now .Also there is no clarity regarding when will your airline flights will be resumed again from India ,but I need to rebook my ticket from Chennai(MAA) to Kyiv(KBP) somehow by August month end or by September first week ,as I have still enough credits as money in my credit voucher.
So I need a confirmation regarding these two things:
*.When will your Airline flights resumes its services from India to other countries?
*.What if this suspension continues even after September **** and I cannot use my credit voucher to rebook my ticket from India till then,so I will be facing a lot of troubles from my University by missing my classes & lessons.
So I would like to make sure that if you do not resume the flights again from India any sooner,I need my money to be refunded in a proper manner & I don’t need credit vouchers anymore.
But again I'm stressing that I need my money back in any circumstance if your flights are continued to be suspended, so do the necessities according to that and help me out here as I’m your Airline passenger and you have the sole responsibility to help me out here either by resuming your flights from India to other countries from August or anytime sooner or to refund my money back to me in a proper manner not as a credit voucher!
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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