Red Bus - Refund for failed transaction

My name is rahul a dsouza. I had booked a ticket on *th august for a journey from bangalore to mangalore on **th august in sri adinateshwara roadlines at a cost of rs ***.** through tez upi, for the passenger named sachin vas. Your customer support has been useless and has been just beating around the bush. Even though i have given all the bank details and transaction details, you have not addressed my issue. Everytime i call, you tell me that my issue will be resolved by the end of the day. I wonder when that end of day will come. It's sad to know that red bus has a terrible customer support, especially being good bus booking app. On **th august they promised to initiate the refund and i was supposed to receive it within * working days but to no avail. They have stopped responding to my emails as well.