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Senthilkumar Muniyan filed complaint against Air India on May 30, 2021
I was booked the ticket ** Apr **** and due to COVID-** i was not able to travel to Sweden. As per india government rules that if flight was booked from Mar **** to Dec **** and travellers not travel then Flight company should refund the cost without any deduction. I was approaching air india last * months to get my refund, but no response from them.
Response from Air India:
A new action has been added to the feedback MD-IDEL********* by ecommerce@airindia.in.
Last Action Update: Dear Sir/Madam, Greetings from ecommerce! Your refund request for ticket number *************/**/** has been noted. The refund proceeds will be credited in cardholder account in four weeks. Your are requested to quote the Feedback number in your future correspondence using the link given below http://www.airindia.in/feedback-status.htm Thank you for your understanding and support. Warm regards ECOMMERCE/HK
Current status of the feedback is: Under Process
Please open Customer Service Portal to view the new action.
But still my case was not settled.
I need your help to resolve the issue.
/Senthil M
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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