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Swiggy instamart app - Refund delayed by the company for more than 2 weeks and then giving less refund than what was initia

Shubham Desai filed complaint against Swiggy instamart app on Aug 15, 2025

I ordered boat earphones on **st July through Instamart. They delivered defective ones so I had to call them *-* times for getting them replaced. Not one time did they reach out to me from their side. All the times I had to contact them and explain different executives the same issue *-* times. After this, the replacement came which was also defective so I had to return it. For return also the same process of calling multiple times. Later they initiated a refund on *rd August which I recieved on **th august and that too of only ***rs. I had to call their support staff *-* times between this period for getting a refund of such a small amount. All they did was tell me to wait ** hours everytime and that I will get a response from their side within that period. And I never once got any mail or text from them regarding the issue.

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Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

Swiggy instamart app

10

Total Complaints

5

Total Resolved

50.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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