Airtel - Refund broadband airtel

Meine Airtel connection shift ki request ki but airtel team connection shifting mein problem a rhi thi ..team se bola *-* din lag jayege then phir refund ka msg and call a gaya ki connection shifting not possible refund kar diya gaya hai apka then sales team new connection ke liye bolne lagi ki new connection le lo woh ab lag jayega purane ka refund a jayega apka ..mujhe new connection de diya purana shift karne ki jagah lekin purane ka abhi tak refund nhi aya ..airtel customer care koi reply nhi karti ..purana connect ka bill mein bhi remaining amount likha a raha lekin refund nhi kar rahe ..bolte hai process mein hai