Loading...
Vinod R S filed complaint against Goibibo on May 14, 2020
On **-May I booked * rooms at hotel Roseate House New Delhi, for * nights via Trip id HTLYK***YB. While booking the hotel, we checked the refund policy which claimed ***% refund till **-July. But due to extension of lockdown period, we cancelled the hotel booking.
The Cancellation page claimed that they made refund to payment provider, but actually the amount went to goCash+ wallet. It should be credited back to my Credit Card, because there was no such mention in cancellation policy.
I raised complaint to Goibibo #******** and talked to several GoCare team representatives, but they are responding "due to coronavirus all the refunds are going to GoCash wallet. We can't help you".
I am really helpless, as such a big amount is stucked at goibibo in such a crisis situation. I need the amount back on my credit card to avoid big credit charges.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Dear Goibibo Team, I am writing to request an urgent resolution regarding my flight bookings made on ** October from Mumbai to Varanasi (SpiceJet) for travel on ** October. The tickets were booked for my colleag...
Hotel booking cancelled on **.**, still waiting for refund almost * month gone. Chatbot is unable to resolve, customer care long hours waiting line, application link is showing refund made on wrong upi id.
My Cathay Pacific flight scheduled for ** September **** was cancelled by the airline. As per Cathay Pacific’s policy, I am eligible for a full refund. However, I have not yet received the refund amount in my or...
I have reached out to the customer care asking for refund. They have not provided me with the refund, they opened ticket multiple times, but they closed without my consent. I have not got any resolve till now since ...
My flight was rescheduled by the airline with a more than * hour delay. I was repeatedly assured that I will get a full refund and I confirmed the same with the airline. However, Goibibo has cut my money and refunde...