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BALAKRISHNA GT filed complaint against Travolook on Mar 14, 2022
On **/Feb/**** I had booked a ticket from Bangalore to Srinagar from Travolook. The amount I paid for the air ticket was Rs. ****.
While booking the flight ticket, the booking status was showing processing please do not tab on the back button. I waited for * minutes but there was no response. As I had made the payment I was scared that my ticket would not be booked.
I was informed via mail that the ticket was in processing and that I must wait for ** minutes. After waiting for ** minutes, a mail notified me that my reservation was "canceled due to an operational reason" and that’s why a refund will be provided post "**-** working days. I was shocked I did not get the flight booking confirmation and my ticket was canceled.
I decided to contact the customer care team of Travolook and clear my issue with them. I dialed their number ****-***-****, after calling twice the executive picked up my call and asked about my concern. I shared my issue and asked why my ticket got canceled even though I did not get the ticket confirmation message? When will I get my refund and what is the process?
The executive replied to me that sir due to an operational issue, the booking was canceled. It was a server error and sorry for your inconvenience. We will shortly initiate your refund. I said ok, In how much time will I get the refund? The executive replied that sir it will take **-** working days which means Saturday, Sunday, and gazetted holidays are excluded.
Still, I did not receive my refund.
TICKET DETAILS
REF NO=*********
NAME = HEMA R
PH-**********
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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