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Gitanjali Natarajan filed complaint against Samsung on Sep 11, 2019
Kochi: Samsung refrigerator bought in **** stopped cooling. So complain registered on **/**/** with Samsung customer care (Reference No: **********). I was informed a service person would contact same day. But had to repeatedly call customer care and a service person came two days later. He checked for approximately * minutes and left, saying he would get a board from Chennai in two days and then repair. No further contact or service provided from Samsung for next two weeks.
Emailed to the CEO, and got the following relies
*st reply
We have highlighted the concern on priority basis. Be assured that one of our team members would get in touch with you shortly for resolution of your concern.
Warm Regards,
Manoj Kumar
Samsung India Electronics Pvt. Ltd.
*nd reply when informed that my service request has been cancelled without any service being done
We acknowledged your case and we apologize for the inconvenience caused to you due to service.
We would like to inform you that we have already highlighted your concern to our relevant team.
We assure you that our concerned team will contact you as soon as possible. Kindly wait for the response from them.
The reference number is **********.
Warm Regards,
Minu Kumar
Samsung India Electronics Pvt. Ltd.
Since no further information or reply from Sumsung, contacted the retailer from where the refrigerator was bought and they also contacted the local Samsung coordinator known to them. He enquired on */**/** and said next day that the required part was no longer being made by Samsung and they had nothing to be done. He said the **** model was an old model as if people bought refrigerator every * or * years.
I am upset that Sumsung customer care was so irresponsible in giving proper information and had to be repeatedly contacted from my side. Plus they cannot just wash their hands off this way. They had to make alternative and cannot stop making parts within ** yrs of making a particular model.
After all the average life of a refrigerator is **-** years!
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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