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Ridansh dubey filed complaint against Samsung on Apr 16, 2026
I bought a Samsung Refrigerator of *** litre * star Model Number RT**M***ES*/TL/**** and it's been ** days that the refrigerator is not working so for that I have raised a complaint to the samsung for that they answered that there is no serial number upon the refrigerator so that whatever product they will use for the repair of the refrigerator they will not provide warranty upon that product for that I refused for repair. Later on I raised the issue to the customer care that there is no where written about this and only written that there should be bill for the prove of purchase (I have that ) upon this they said they have policy and all the things. So they said that they had some Voice of Customer programme in that they will provide fruitful resolution so that they conducted the engineer visit for the same and the engineer took the video of the refrigerator and the engineer said that either the Samsung Company would provide depreciation value or replacement of the product. After that the VOC person (Himanshu) contacted me and said that the product is irreparable and also there is external damage so they can't provide the depreciation value and if you would repair the unit from outside the Samsung then the samsung would forfeiture the Guarantee upon the Compressor that creates a deadlock for the consumer . So in frustration and mental agony I raised the issue before National Consumer Helpline then after that I received a call from Customer Care of Samsung along with the manager of the Service and they affirms that the depreciation value of the refrigerator is **% and regarding the Serial Number upon the refrigerator the Customer Care person and also affirmed by the Manager of Service Centre that he would get the approvals from ASM. But on the next day he refuses that there is no serial number so he can't proceed for the same. This now still on that deadlock.
Prayer
*. Refund of Depreciation Value as promised by the Samsung Co. Only.
*.Compensation for the Mental Agony and such delay in the remedy and also as deem thinks fit.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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