Dealclear - Received wrong product Request for Refund
Abhishek Sharma filed complaint against Dealclear on Oct 11, 2025
- Complainant Name:* Abhishek Sharma
- *Email:* sharmaabhi*****@gmail.com
- *Phone Number:* **********
Transaction and Order Information
- *Order ID:* ****** (Placed on: **/**/****)
- *Product Ordered:* OnePlus Nord Wired Earphones with Mic, *.*mm Audio Jack, Enhanced Bass with *.*mm Dynamic Drivers
- *AWB (Tracking Number):* *D*********
Description of Complaint
- The ordered product was OnePlus Nord Wired Earphones with Mic, *.*mm Audio Jack (Order ID: ******, placed on *nd October ****)[*].
- Instead, a different item – Imuzix Stereo Sound Royal Bass Series IM-**** – was delivered on *th October **** against the above AWB.
- The delivered product is not what was ordered, resulting in a clear case of wrong product delivery[*].
Actions Taken
- The incident was reported to the company’s customer service immediately via email and calls.
- No response has been received so far from Dealclear regarding the complaint.
- Attempts to contact customer service through calls and WhatsApp (via ***********) were unsuccessful.
Relief Sought
- Request for either delivery of the correct product (OnePlus Nord Wired Earphones with Mic) or a full refund of the paid amount.
- Request for pickup of the wrongly delivered product at the earliest.
- Request for confirmation of the next steps and prompt resolution of complaint.
Evidence Provided
- Screenshot of the email complaint sent to Dealclear along with a photo of the wrongly delivered product.
- Written communication record of the service request (attached image).
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