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Dealclear - Wrong product recieved no response from sellers

Finny Johnson filed complaint against Dealclear on Jun 20, 2023

The complaint is from a customer who ordered a specific product, Sennheiser CX *** earphones, from an online retailer. However, upon receiving the package, the customer discovered that instead of the ordered product, they received three unrelated and useless earphones. The customer is extremely dissatisfied and suspects that this could be a scam. They are demanding either a refund of the full amount paid, including shipping costs, or a correct shipment of the originally ordered product. The customer emphasizes that they are aware of their consumer rights and are prepared to take legal action if their concerns are not addressed promptly. They request a written response within a reasonable time frame, expressing the retailer's intentions to resolve the issue.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Dealclear

11

Total Complaints

3

Total Resolved

27.27%

Consumer Satisfaction

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Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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