Amazon India - Received Empty Package, order id : 405-9412145-7509925

I ordered gold necklace and earrings from amazon on **th may ****. Then i received a empty package on **th jun ****, i immediately raised a complaint and they asked me to wait for two weeks for refund, then after that they raised atoz claim and gia claim, it's been ** days i did not get refund from amazon and they keep on telling me to wait wait wait.... And also the buyer guarantee team from amazon not even replies for emails. I have a unpacked video of the product by my uncle and also the amazon cover which it delivered has two bar codes, when we show these at nearby amazon center they also accepted product is missed because never ever amazon cover has two bar codes. And usually when amazon delivers products which is costly they will verify otp from customer that's also not happened with our delivery.