Flipkart - receive completely different product

Abhishek Pathak filed complaint against Flipkart on Dec 31, 2024

I ordered a Crust Handle Stainless Steel Door Lock from Flipkart for ₹****, delivered on **st December ****. However, I received the wrong product—a toolkit instead of the door lock.
I reported this issue to Flipkart Customer Care, but they have not provided any solution. Despite many complaints:
The wrong product has not been picked up.
I have not received my refund.
My return requests are canceled every time without reason.
It has been over a week, and the issue is still not resolved. This has caused me a lot of stress and disappointment.
Please resolve this quickly by picking up the wrong product and refunding ₹****.
please help me as soon as possible

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Flipkart

3770

Total Complaints

1613

Total Resolved

42.79%

Consumer Satisfaction

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