Rbl bank health insurance - RBL bank credit card R shield insurange policy Closed

didn't activate any insurance policy ,but they debit ***** from my rbl credit card, so kindly cancel this insurance policy
I told you to discontinue my policy. I have emailed you before to terminate this policy. Still no replays yet
Two days ago I got a call from your officer that I am taking request to bind your policy, this is request no ********
And today your officer's call so that we can not close the policy after ** days
I had mailed only on **th December **** that I am getting this type of message please close it and refund all my money to me.
I mailed the same day to cancelI tried many times to call your call center but your call center call is not working
Now I just want to tell you that whatever my policy is, please close it.
I have closed the policy, you also want these details on e-mail
You can check screenshot whether I have mailed or not
but i don't get any effect
Just cancel my policy now and retract the **** you have debited. at any how close this polisy and refund balance & close EMI