Hitachi Ac - quality service issue
Sunil Matta filed complaint against Hitachi Ac on Jun 8, 2018
dear all stakeholders,
can you please response or clarify the below complaint issue of my product?
see the case study
*st complaint - ********** raised week ago- attended by engineer. he came for * mins and validate for gas refilling. another team came for refilled the gas and left. even he hasn't given any job card no cooling thereafter/no service recommendation by you team during visit. no response on phone by anyone of them. even i got the update by your gas refilling guy its not by job. ?????
*nd complaint- ********** - attended by another engineer from your service center. surprise to hear the response. initial ** min - service need i am done with my job. after ** min there is gas leakage issue which was refilled by your qualified engineer * day before. after half an hour the feedback received, new team will be coming form okhla and get this fix. he was done with his job.
now finally new team visited and spend * hrs to investigate the issue and came to know, cooling coil leakage issue, it has to replace.
my concern are mentioned below?
are they not qualified to investigate on *st shot?
my product is * Year old and i always do the service from you authorized center and paying amc.? how do i recommend for future?
why they are multiple visit and action taken if they couldn't investigate the actual problem on very first visit?
i don't trust on your gas refilled engineer, it might be leakage happened on cooling coil by him only. because it was functioning successfully earlier.
there are your team member to whom have connected as of now.
Mr Saurabh ( North India Head)
Rajinder ( Service Engineer)
Paramvir ( Service Engineer)
Prem( Service Engineer from LG who are visiting for Hitachi)
Salim ( Gas Refilled Team member)
who will bear the cost of cooling coil which got damage just under * Years from the date of purchase? it's not about money. its about quality and trust of your engineer. you claim they are well qualified but I have big doubt on this?
I
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