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Nitish kumar mishra filed complaint against Goibibo on Jan 13, 2021
i have booked refundable flights tickets both going and return through goibibo although it charged me more as compared to other websites. for some reasons i have to cancel the tickets while cancelling i checked how much refunds i would get after cancellation and it was Rupees *****, after cancellation it showed that refund is initiated and it will take ** days to reflect into your account, even after one month i did not received any refund i start contacting goibibo through my goibibo mobile app, firstly it took lot of efforts and pain to reach them, then one day they said we have initiated the refund and the refund amount is Rupees **** .which is far less than they promised while i was cancelling the tickets, after again texting them they said this is what we received from the airlines if you have any issues talk to the airlines, i have continuously said i did booking on goibibo and cancelled tickets through goibibo then ho i should contact the airlines. Now they started bulling also the amount Rupees **** they refunded into their go cash wallet, not to my bank account and after asking why they did this they explanation is we received money from airlines in vouchers and thus we refunded in go cash wallet.
i am tired of writing mails to goibibo .
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
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