Boult - Product not received case I d
Akshay Waghmode filed complaint against Boult on Feb 6, 2024
I have Purchased a product Boult Audio gearpods from Boult Audio in August **** , however the same got faulty in December **** and the same was sent to Boult audio through courier on ** Jan **** which Boult Audio acknowledged the receipt and promised that in a wee product will either be repaired or replaced with new and sent back within a week or days time.
Post that I am constantly following up with the customer complaint team on case I'd ******** daily basis however, except the falls promises, no one is able to confirm whether I will be able to get the product back or not and if yes than how much time it will take.
I have asked customer complaint cell to share the escalation matrix so that I can raise my complaint to senior management, however they don't have any such escalation matrix.
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