Ajio app - Product not marked as delivered

S ARJUN filed complaint against Ajio app on Jul 31, 2021

I placed an order (order ID - FL**********) for six items. Out of these six items, two items are still marked as 'Out for delivery' even though they were delivered to me on **th July ****.
I need to return one of the above mentioned items due to wrong size. However the item is not marked as delivered from the seller's side and therefore I am unable to return the product.

I mailed the company customer service, registered a complaint in their E-commerce app and called their customer service six times. All I got was fake promises and excuses. Now I am stuck with a product that I can't use and I have been waiting for ** days for the Ajio to fix it.

The product I want to return is DNMX Panelled Skinny Joggers. The price charged for this product was Rupees ***.** .

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Ajio app

167

Total Complaints

114

Total Resolved

68.26%

Consumer Satisfaction

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