Samsung - Product not delivered

I still have not received my Note ** lite that I ordered on **th August through Samsung website. I received the order confirmation and mentioned that it will be delivered by **th August. I have been following up on this for the past ** days and still I did not receive any clear answer or the confirmation on delivery of my product. I have contacted through email, whatsapp chat and phone but still no use.

On **th August, I was disconnected by a customer care agent while I was on call, this is the worst customer service you can imagine. Having paid for the product for almost ** days and till now I have no clue when I will receive it. I have also sent an email to the service head for which I received a reply to contact customer care directly.

The worst thing is that, I bought this as a gift for my spouse for our Anniversary but never received the product on time. I end up buying another gift. I have also asked for a refund which was refused by customer care agent Jacob on *st of September.

I went through a very stressful period of following up for my product and always received scripted answers regardless of your query. I wasted lots of my time following up with them and missed my gift for my spouse.