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Samsung shop app - Product delivery with invalid tracking id

Dev Prasad Patro filed complaint against Samsung shop app on Oct 21, 2020

Hello I ordered Samsung Galaxy m** by Samsung shop online app on *th October with delivery date **th oct then Samsung extended delivery date to **th oct , on **th oct they send me msg & mail that your product delivered on **oct at time **:** am ( night) but I not received any mobile from Samsung I ask please give me tracking id then they send a tracking id that shows your mobile delivered on *August **** how it is possible by Samsung and still now they didn't send my ordered mobile and I paid on booking time so please don't do this mistake as done by me Samsung shop online app is a fraud app they collect my money and not respond my issues the only single massage comes out team investigate in your issue and when I got my order they know so please don't buy any product from Samsung shop online app.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Samsung shop app

5

Total Complaints

2

Total Resolved

40.00%

Consumer Satisfaction

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