Facebook Pixel Tracking

Poco India - POCO mobile camera got affected after the recent updates provided by the company

Santosh Patil filed complaint against Poco India on Jun 4, 2022

I'm using POCO X* mobile since ****. I have purchased poco X* mobile phone through online (Invoice Number # FAD**S**********).
Last month they provided an android update version, since it was provided by poco itself I believed it would be harmless to my mobile software. But after the update Camera gets blocked, it's shows black appearance when it's opened. Later I came to know that it was happened because of the update company provides, and POCO India itself revealed it on Twitter.

Now the problem is in service centre they are charging more money, and they suggest to replace this mobile with older version mobile as they believe that it was company mistake so they are ready to replace with old version mobile. Which I don't want to buy.

I would like to get service for the mobile which I have, or else i would like to get replacement of any other mobile version which is of same features having with mobile or even higher version.

It was not my mistake, mobile is completely in good condition not even a single dent or damage not available. As POCO India accept that it was their mistake because of software update most of the X series mobile got damaged.

Share, let the world know

Complaint Status

Resolution Demanded:

Replace / Fix problem

Poco India

7

Total Complaints

5

Total Resolved

71.43%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Hemant on Nov 11, 2023

Poco india – Poco fraudClosed

I purchased Poco x* pro from Flipkart in rs. *****.after * year of use before warranty expired , I submit phone to mi service center on */**/****. The issue is random reboot and service center said it's motherboard...

Aakash Kantak on Dec 10, 2022

Poco India – Poco Pro BrickedClosed

It's been ** days since i submitted my Poco X* Pro in service center and still today when i call them they don't have parts nor a date to tell I'm both mentally and financially exhausted. I advise you to not purchas...

Sachin Rayal on May 18, 2022

Poco india – phone dead after latest miui update Closed

I bought A mobile Poco X*pro from Flipkart on *thmay**** After latest Miui software update my phone has been dead, so I called service center they phone will replace by other phone and will give you other accessorie...

WAKAR MANJOOR on Feb 6, 2022

Poco india – REAR CAMERA AND TOUCH DEAD AFTER OTA UPDATESClosed

I have using the POCO X* mobile for * years almost but due to Mi update, both the rear camera and touch of my mobile are dead. Poco accepted its mistake and is repairing all of customers mobile for free, but the bac...

abhishek kumar on Oct 11, 2023

Poco india – phone deadOpen

phone automatically switched off and not switching on