Pnb Housing Finance - PNB HOU MRHFraud Service Need action

Hello All,This is regarding t* the service provided by PNB till date which let to mental torture. Below are the issues that have happened till date and no action or response from any one - Bank, customer care, Nodal officers, Ombudsman, RBI and HFC. Need immediate action as I am proceeding legally now.  - In the month of June ****, the interest was changing internally and as per RBI guidelines it should be * month or * months. Bank internally changed the interest rate and tenurity from * % to **% and tenure from ** years to ** years without intimating the reason for changes. No proper answers received till date. I need everything that was charged extra from the bank and their shameful activities. - When asked to reduce the interest rate as per request, they asked me to pay Rs.****+ for conversion. It was not reviewed till date- What a worst Nodal officer or higher department they have. - I requested for preclosure and loan transfer and it was delayed. When I visited the bank to escalate-  Sowmya from Bank (PNB Marathahalli) Did not provide an explanation and they said "the internal team will call me within * working dates and no response received till date. Abhishek from Bank (PNB Marathahalli) was pathetic and arrogant towards us telling us not to close the loan or I will be charged extra. This is not the response that any customer should receive from the bank. Another day with cheque received from other bank on pre closure- Abhishek from Bank (PNB Marathahalli) was again rude, pathetic and arrogant stating i cannot do the transactions or he will not take closing request **th and asked us to come after *st of August and provided closure amount of ** lakhs. After we visited the branch with cheque the bank charged Rs.**,**,*** and it was never informed to us. I had to pay with forcefully by the bank and it was not as per RBI guidelines. I need the extra amount which was charged illegally. - Post clearing all the dues from the bank and they asked me to wait for ** working days to collect the documents and when I visited the bank to collect the documents- they did not have the * of the original documents listed in LOD. They are asking to wait as they don't know why the documents are not in the bank. They had to check with a *rd party. I paid all dues and I need my original documents which were provided to the bank for Home loan in next * days(**d Aug ****) as promised by bank.- Strict action to be taken on the Bank representative- Sowmya for not providing proper response and Abhishek for rude, pathetic and arrogant for treating customers at worst. Need apology letter for the same. 

I need a response as I am proceeding this issue legally as there is no proper response from the Nodal office, Ombudsman, RBI and HFC. The official letter will be sent by lawyer on this. I have copied: Nodal officer, RBI and HFC on this email for reference on resolution.
HFC Complaint Acknowledgment Number : COMP/****/****

Kindly provide proper response and resolution asap before going to consumer court.
RegardsDivyesh Roydivyeshroy@gmail.com********** / **********