Amazon - phone problem facing

Humny ** April ko ek amazon se Xolo era x* mobile khareeda tha jo ** May ko kharaab ho gaya. Tab se mai ek hafte tak amazon walo ko phone milati rahi network busy ata raha. Ek hafte baad jab phone mila to unhone kaha ki mobile ko service senter le jaye. Tab mere bhai wo phone lekar service senter gaye to service senter walo ne ye khkar phone banane se mana kar diya ki ye phone purana hai aur repair kiya hai isko banane ka charge padega. Jabki wo phone ek sal ki warranty me hai. Aise hi karte karte kareeb ek mahina hone wal hai kabhi amazon wale khte hain email kro service center par phone karo. Mai ek mahine se lagatar Amazon walo ko email aur phone kar rahi hun. Wo log service center bhejte hain aur service center wale phone banane se mana kar dete hain. Maine teen baar service center me phone diya magar unhone kaha amazon walo se baat karo amazon wale khte hain service senter le jao. Yahi sab karte karte mai thak gayi hun. Amazon wale koi sahi jawaab email se nahi dete ab aap bataye mai kiya karu. Aaj jab maine xolo care walo se baat ki to unhone service center walo se baat ki to unhone kaha phone water damage hai. Jabki phone pani me kabhi nahi gira. Xolo company wale aur service center wale dono apni hi baat par ade hain wo hamari bat bilkul nahi sun rahe hain.