Redbus app - Pathetic journey with RedBus

This is regarding my pathetic journey last night with RedBus , let me share you in detail hell experience and I would say it was none less than Journey to Hell.
I am very much exhausted due to this and got even sick today. Much much Bad Experience Never wish anyone to have this in future.

First I booked the Ticket details in an already replied email which is *** more cost than the before rescheduled ticket. So the point is not about *** more, I expect a better journey so the next day I can wake up fresh and join the office.
Second No followup took from the driver or concerned person in fact not sharing bus details.
These * numbers who have a very pathetic behaviour in response to travel hospitality .
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Third they arrange a van from nainital which was extremely in bad condition to be precise it's trvera and he drop us to some petrol pump and we took another auto by paying *** rs to go for traveller which is waiting at dominos.Again money was not the concern , concern is i was travelling with my wife in late night and with so much uncomfort by changing * vehicle .

Then last but the most pathetic one , traveller drop us to bus which is extremely in miserable condition and it was not as per i book via redbus, I booked lower A/C Sleeper and we got upper and very small size sleeper and bus was full of smell and un hygiene and Driver run it extremely bad and I can bet no one can sleep in that sleeper . A/C or blower was off, no curtain, no blanket , no water bottle. It makes this trip a nightmare .
I paid around **** for this trip and I had the absolutely worst journey.

Action I want :

Immediately redBus Team should investigate the whole scenario and right away cancel the partnership with these cheap and fraud agents because it shattered my trust in Redbus .
I need Full refund for this trip even though I should be compensatie to bear this all because I have landed this fraud team via Redbus so I demand it from the Redbus Team.
If no action would have taken then I will raise everything on all social handles FB/Twitter/LinkedIn/Insta everywhere .

Due to pathetic travel i am extremely pissed off.

To add one more point while traveling from Delhi to Nainital, the bus service was extremely good. That is why I booked a return ticket but I faced a bad phase.

Team Please look into and let me know if you want any further details from my end, I am ready to cooperate for any further investigations.


Thanks,
Paramjeet Singh
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