Zomato - Parcel not delivered

Ordered food online on ** November **** from zomato with order number **********. After about * hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched ** minutes ago. Checked with zomato helpline, they responded by saying I was not available at my location and my phone was not reachable which was not the case as I was in my apartment with lights on and phone in network coverage. After about ** minutes I reciece a call from delivery guy as he mistook my number for some restaurant. I enquired why was my order cancelled he said the call centre had called me and could not reach me moreover he added that the delivery guys never gets a customers phone number and call is routed through the call centre. I asked zomato to give some proof regarding the customer care calling me. I get a absurd response. The delivery guys agreed on the phone he know my apartment name and flat number.