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Yugandhar Nighojkar filed complaint against Zomato on Nov 26, 2018
Ordered food online on ** November **** from zomato with order number **********. After about * hour it shows an error saying restaurant cancelled my order. Checked with the restaurant they said order was dispatched ** minutes ago. Checked with zomato helpline, they responded by saying I was not available at my location and my phone was not reachable which was not the case as I was in my apartment with lights on and phone in network coverage. After about ** minutes I reciece a call from delivery guy as he mistook my number for some restaurant. I enquired why was my order cancelled he said the call centre had called me and could not reach me moreover he added that the delivery guys never gets a customers phone number and call is routed through the call centre. I asked zomato to give some proof regarding the customer care calling me. I get a absurd response. The delivery guys agreed on the phone he know my apartment name and flat number.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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