Ola Cab - Paid extra charges due to driver fault

Neha Agarwal filed complaint against Ola Cab on Aug 2, 2021

Hello Team,
I have taken an outstation ride from Mathura to Delhi today with CRN No.********** on *st Aug,****. I was travelling with my family including * year daughter. I have been charges Rs *** extra due to long route taken by driver. Moreover driver stopped * times at tolls due to his personal issues hence wasted a lot of time. Once my ride is completed, I contacted Ola customer care but he told me that there is some error in Ola technical system and they will refund me extra charges. Upon their assurance, I paid extra to driver but later when I contacted Ola they made different story. I have even clarified to them that driver had deliberately taken long route (with high toll charges) in spite of my request for shorter route (with lower toll charges). I am not stupid to take long route with high toll charges. I have contacted ola cutomer care several times but they are not ready to accept their drivers fault. Me and my family has faced mental tourcher due to their pathetic service. I am trying to lodge complaint in consumer court against Ola,

Name: Neha Agarwal
Registered Mobile No. with Ola: **********

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Ola Cab

159

Total Complaints

Total Resolved

52.83%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Chandana Gowda on Sep 27, 2024

OLA cab – charged extra amountClosed

driver charged extra amount after the trip than what was showing before pickup

Pranoti bageshwar on Aug 28, 2024

Ola Cab – Ola driver did not follow the map and took a longer route that exceeded my bill Closed

I sat in the booked prime suv to go to railway station to catch my train, immediately after sitting I told the driver the otp. I recognized the driver was continuously chewing tobacco and it's smell caused me a head...

Bhupendra Pal on Sep 11, 2023

OLA cab – Discrepancy in OLA Money Payment Closed

I had taken Out station ride from Mumbai to Pune in emergency as a sudden death happened in family with OLA Money (Which i am using very frequently) while reached in pune. figure have shown to driver handset and dri...

Daksh misra on Apr 22, 2023

Ola Cab – Money paid to Ola driver but app showing balance due Closed

I booked a ride on **th April **** in Lucknow. The app was showing UPI method as payment method. But while driving the pay now option was not enabled. The driver asked to pay directly, I gave hi. *** directly throug...

Joshua Miranda on Mar 30, 2023

Ola Cab – Been charged both online and in cash for the same rideClosed

I was asked to pay rs *** via the ola app which I did via gpay. The driver then showed me that I had to pay *** for the ride on his app which I had to transfer to him. I have receipts for both transactions. Why am I...