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Sheetal Garg filed complaint against Swiggy on Jul 16, 2019
I have ordered few items using Swiggy at Faasos
(Bharat Complex, Sector **, Noida). Swiggy has charged **.** rupees as packaging charges. I have talked to customer care. They told me that this money will go to restaurant. Swiggy is not liable for this amount. I have not opted for this option. I don't know how they will deliver the order if person do not need cutlery.This amount has been charged forcefully. I could not cancel the order as they will deduct order cancellation charges. Swiggy disclaims the charges provided by restaurant.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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