Amazon - Package was delivered with wrong item

I have order honor *pro from amazon on **th of june **** from amazon app online order number ***-*******-******* and it was about to deliver on ** th of june but the courier person tell that he coudnt contact me so he return the package to delhi in gurgaon And when complained he delivered it on **th of june to my mother and he refused to open it in front as he say its against policy .so after opening inpite of honor *pro it was **.or D phone with value **** attached is the picture of it and after written complain by mail and sending the pictures also and also by telephonic call to customer care repeatedly they are ignoring and rejecting the application for replacement i am harrased mentally too much beacuse at present i am not at hometown dehradun ,i am out of station and my family after keep calling to customer care they r responding rudely and not giving proper explanation of this i need explanation and replacement or refund