DTDC - Package not delivered

Arvind Kumar Jha filed complaint against DTDC on Aug 24, 2020

DTDC : X********
Complaint Number : ******** raised on **th Aug

a>The delivery boy did not contact , gave invalid

information about incorrect address.
b>The delivery boy contact number did not have incoming

call facility
c>Instead of raising this concern to customer support on

**th Aug,**** the package was returned to Hyderabad on

**th Aug
d>On calling customer care number ********** the call gets

frequently disconnected

The service is very poor
a>Delivery agent-Did not have incoming call facility
b>Email support - No timely response
c>Call support - Not reachable most of times

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Damages for loss and agony

DTDC

330

Total Complaints

162

Total Resolved

49.09%

Consumer Satisfaction

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