Loading...
Ravi Kant Pandey filed complaint against Zomato on Oct 12, 2019
Yesterday i ordered * rolls and a cold coffee from rolls mania on zomato.
When delivery person came to my door he showed me that my coffee is totally spilled and said that their packing was not good. So i asked what should i do now so he said cancel your order and it's fully refundable this is happening me first time so i abide him cancel my order and he said wait for ** minutes u will get your refund than u can order again.
But when i started asking from customer care about my refund then they said u cancel order so there is no refund from our side then i explain whole situation to him , then he take me and that delivery person on conference call where he totally changed his statement and said that he never came to deliver me my order. Than i asked me where is my order now so he said they have to return it to vendor that is rolls mania so i asked customer care person to confirm it from rolls mania that they got it or not and make sure that coffee was spilled or not so rolls mania said that they didn't get the order back that means delivery person is lying so i need my money back and i also wants that some strict action should be taken against him.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I registered zomato deliver partner for ***.* weeks there have no updates.Till now there can see profile under verification.They didn’t call me and they are not ready to resolve my issue
I orderd food in zomato i wait more than * hours but i didn't get my order money was refunded but what is the value of * hours they didn't respond alsoo
I orders a pack of ** items box but received only half of the items i reported this issue to the Zomato team and mailed too but no use I want my money back
I am writing to raise a concern regarding an order I placed through zomato platform on [**.*.**]. Despite the order being marked as delivered/completed, I did not receive the food. The payment for this order has ...
I had ordered food from Zomato and had made the payment before the order arrived but I neither received the order nor the refund. Please get me a refund.