Zomato - Package not delivered

I had placed a order and updated the accurate address but then the valet called me saying it is * kn away and he wont deliver . The. I talked to some of their representative who called me and told we will not deliver the order and it is rejected and told they wont refund also as i have updated wrong location becoz the pinned location was diffeent from what u have updated. bBut truth is i never updated the pin location it is always taken by the app itself and when i have updated the right address it should point to right location only. But it was pointing somewhere else. Now where am i at fault and have the proof screenshot also which shows the right address in order details. When i talked to the representative he admitted that there could be a glitch but he said he cannot do the refund related activities. So told me to go to the chat option below the orders but when i talk to them they also tell we cannot refund we are bound by protocols. If the company is at fault and still it is not refunding people’s money then what else it is than looting. There is no call support also available.