Loading...
Afshan Ali filed complaint against NIRBANI clothing on Jun 2, 2026
I placed an order with the online clothing brand "Nirbani" on March **, ****, and made a full prepayment of ₹*,*** via UPI (CCAvenue payment gateway). The brand's stated delivery timeline was initially **-** days, which was later extended to one month due to their internal policies. I patiently waited, but no dispatch details were provided.
On May **, ****, after multiple follow-ups, the merchant explicitly confirmed via WhatsApp that the item "was shipped" and was currently at the "Delhi courier head office." They promised to provide a tracking number within ** hours. Since that date, they have failed to provide any tracking information and have completely stopped responding to all my messages. They are actively ignoring communication while holding my funds.
Furthermore, the merchant operates without a visible registered physical address on their website, which makes direct communication impossible. Their actions constitute a severe deficiency of service, deceptive trade practices, and harassment. I have not received the product, nor have I received a refund after nearly three months.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I ordered * products from them in March ****. They did not deliver anything for * months. Everytime I asked them about product delivery they said it will reach you in within week. * product they cancelled from their...
My product is not delivered up to now .I have ordered on March.
One of the biggest robbers award should go to NIRBANI and its entire team..its been eight months since i have placed an order with them..Bloody money minded people have taken the money and are not sending my order.....
I ordered a product on *march ****. And even after * months they haven’t delivered anything. On top of that they are rude and labelled me as arrogant and argued that I am putting false blame. They denied refunding m...
Ordered a dress in decemebr **** which they failed to deliver and after months of chasing them via online chat they contacted me in March **** saying they have cancelled my order and I will only get store credit . I...