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Xiaomi - Package not delivered

AMIT filed complaint against Xiaomi on Apr 22, 2019

I have ordered Redmi note * Pro from MI store on *th of April and It's scheduled for delivery on *th April but today is **nd of April and my product is still not delivered. Many times I raised it on Mi customer care through email and helpline but got only fake timelines for delivery. When I have tracked it through FedEx got a reply that this product has lost in transit so you can claim MI for refund. I have shared mail to Redmi for the same but despite that, my refund did not happen. Even customer care changed the complaint id and register it as a fresh complaint and saying that keep patience.

Worst experience with MI
Model: Redmi note * pro
Order id: ****************
Tracking id: ************
MI complaint numbers: WOIN*************, WOIN*************

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Xiaomi

40

Total Complaints

12

Total Resolved

30.00%

Consumer Satisfaction

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