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Piyush filed complaint against Flipkart on Mar 3, 2023
Item was ordered on **th Feb. Promised date was **th Feb. Item reached nearest hub on **nd Feb. On **th Feb the delivery person did not reach out regarding the delivery. I called them myself and they told me that the delivery will happen between *-*.** PM, which is strange because mobile exchanges do not happen post * PM. As expected it was a lie and the product was not delivered.
Now since that day I have been following up with Flipkart regarding the status of the product but there has been no inputs from their end. They gave a resolution date of *nd March. I did not get any information regarding delivery and nobody contacted me regarding the same. At * PM on *nd March, they moved the date to *rd March.
The call centre guys do not have any information regarding the incident. They do not have the facility to transfer my call to their "backend" team. The backend team is not contacting me.
They have been harassing me for the last ** days now and still there is no sign of the product delivery.
They are running a scam of collecting the money and not delivering the product. My transaction was an EMI transaction. If the order gets cancelled who will bear the bank charges now? Who is going to compensate for all the hassles I have to go through just to get an item delivered for which I paid the money?!
Highly incompetent people working at different levels of the company with not even an ounce of care for the customer!
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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