Amazon.in - Package not delivered to me.

SAGAR DATTATRAY SHINDE filed complaint against Amazon.in on Nov 10, 2017

I have ordered Sony CyberShot DSC W*** **.* MP Point and Shoot Camera from amazon.in and the delivery date was *rd Nov. I got a message saying that order is delivered but i didn't. Then i escalated this issue with amazon customer care and after some stupid investigation today at **th Nov they are telling me that the package is delivered to me. I asked them the proof of my signature where i have signed while receiving the package but they are not showing the same. They are telling no refund/replacement. I'm in totally loss and disappointed with this kind of service. i would like to have a full refund of my order. Please help. Attaching the online invoice received contains OrderID and all details.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Amazon.in

414

Total Complaints

150

Total Resolved

36.23%

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