Amazon India - Package not delivered and misleading information

Dear concern ,
I order a phone on Sunday **th oct and delivery date was **th where in it was attempted and I requested the guy to deliver it slightly late which was tried but I was not home at that time . But I requested it to be delivered on next day**st which did not happen they promised * st and them with all promises they promised * nd not delivered .

After getting sceptical I called the call Center guys and they said it will take * days more with full honesty they said this .

I believe it make no sense to be a prime member and plus no sense to trust them as it is not going to happen .
I spoiled my family function as it was a present for some one very spl

Please request you to look into this my track ID complaint no

My instinct feels I should go and put up a case for cheating and misleading promos of prime but thought of dropping a mail first and then go into this direction

Also in attachment you will find they are putting blame on customer has requested for reschedule where as I have all proof where I am after them for delivery