Ola foods - Package not delivered
Yatee shetty filed complaint against Ola foods on Apr 20, 2025
I placed a food order through the Ola app on April **, ****, at *:** AM. The app showed an estimated delivery time of ** minutes, so I expected the order by around *:** AM. By *:** AM, the order still hadn’t arrived, so I raised an issue through the app and scheduled a callback. However, no one contacted me, and I received no updates about my order.
After the initially allotted ** minutes passed, the delivery time kept reloading and changing, without any clear status or explanation. By *:** AM, the food still had not been delivered. I attempted to contact Ola support multiple times and also tried reaching the delivery partner, but received no response.
This is completely unacceptable, especially as the order was prepaid via UPI. I am requesting a full refund to my original payment method and an official explanation for this failure. The experience caused unnecessary stress and inconvenience due to the lack of accountability, support, and transparency
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