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Sathyanath filed complaint against Ecom Express on Mar 24, 2024
I had ordered products worth rs **** from ZOUK bags on **/**/****. I received tracking ID the AWB no ************. The courier partner was ECOM EXPRESS. My package had reached my city on **/**/****. My package reached Ecom express warehouse on **th March. After that I didn't get any further updates on my package. I have been continously contacting Ecom express on this issue. I got a reply from Ecom Express that my package has been untraceable which is a ridiculous reason. Being a logistics company how come a package that has reached your hub suddenly go untraceable. I suspect a foul play here. I have never seen such an irresponsible and unprofessional logistic company in my life. Ecom express is a logistics company and your job is to deliver the shipment correctly to given address not to give reasons such as shipment untraceable. I want my package to be delivered asap.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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