Woodland - Package neither delivered nor canceled

I ordered shoes from Woodland (official app), order id *******, on *th July ****. The shoes haven’t been dispatched yet by the company and it shows that the order is cancelled by the merchant for last **-** days. I wrote emails requesting cancellation but received no response. I called customer care service several times and they picked up the call only twice saying that they will cancel my order and refund the amount. But this happened more than a week ago, now they don’t pick up my calls neither they sent any confirmation email. Its like I am going to get nothing, neither the shoes nor the money.