Nobroker - PAckage missing rude behavious of delivery

I am filing this complaint against NoBroker Packers & Movers for severe deficiency of service, misleading commitments, delivery failure, and highly unprofessional conduct during my household goods relocation from Bangalore to Hyderabad.

I had clearly communicated from the time of booking/pickup that delivery was required on May **, as my destination house would only be ready by May ** evening. Despite this, the goods reached earlier and I was contacted for early delivery. I informed the delivery person that I could not accept premature delivery and requested delivery on May ** as already communicated.

Today, I spoke to NoBroker delivery person Dipesh Kumar (**********), who shockingly stated that it was my “mistake” as a customer to deny early delivery and that they cannot now oblige my delivery request. He repeatedly denied delivery for May ** citing non-availability of vehicle/labour.

This is completely unacceptable. I never refused delivery within the committed/communicated timeline. I only declined premature delivery because the house was not ready, which had already been informed to NoBroker in advance.

I have also tried calling NoBroker customer support more than ** times since morning, but the call does not connect to any physical support executive. This has left me helpless, frustrated, and without any proper escalation channel.

NoBroker’s own consignment terms mention that delivery delay may be excused only for reasons such as acts of God, riots, road closures, government restrictions, etc. “Vehicle/labour unavailable” is not a valid excuse and is purely an internal operational failure.

This conduct has caused severe mental stress, disruption to my relocation plans, and uncertainty regarding delivery of my household goods. I request immediate intervention.

Relief Requested:

*. Immediate delivery of my household goods without further delay.
*. Written explanation for failure to deliver as communicated.
*. Compensation for mental harassment, inconvenience, and disruption caused.
*. Strict action against rude/unprofessional delivery coordinators.
*. Assurance that no storage, delay, or additional charges will be imposed on me.
*. Functional escalation support from NoBroker with a responsible point of contact.

I have supporting evidence including consignment note, booking details, call logs, and communication records.