Rapido - Package Lost Wrong Advertising Shamelessly Poor Customer Service

*. I had signed up for Rapido, and added ₹*** to my wallet. During the process, there was no indication that this Wallet was only accessible for one type of bike ride and package delivery. Not cabs, which is what I needed. No way to retrieve the money. No help from customer service despite CONTINUOUS attempts from my end.

*. I booked a package delivery on the **nd of July. Rapido assigned one of their captains. I called the store, named New Kashi, paid them the requisite amount (₹****) for the item I wanted, via UPI, and informed the captain via Rapido’s messaging interface, that I had kept the item paid for and ready at the store. A while after the captain picked it up, he called me to let me know that he was bringing the item in a plastic packet (the one that the store gave him), swinging from the handle of his bike, and that it had fallen somewhere on the main road but he didn’t notice where. Despite trying to look for it, he could not find it. Rapido was contacted both from my end and his. I happened to hear what Rapido said to him while he was on call asking for help, asking for directions, because I was on conference call, unbeknownst to the Rapido member who was berating the captain, and saying, “So, what? Now, it’s your fault. You fix it.” He then offered to pay me the money from his own salary, within a month’s time, which I declined as it falls out of the boundaries of ethical business practices. Rapido repeatedly delayed the resolution of my complaint, and randomly credited ₹**** to my Wallet (making it ₹****). And despite writing back to them, they have completely disappeared. This matter is far from over. We work hard for every penny and we cannot have such lackadaisical, unethical companies take advantage of us! They have ignored the evidence and the long days of repeated calls and emails. Enough is enough.