Rapido - Penaly against delivery rider
ABHISHEK PATHAK filed complaint against Rapido on Nov 13, 2025
I am a Rapido Captain, and I recently faced an issue during a Magicpin food order pickup. When I reached the location, the order had already been picked up by someone else. I immediately raised the issue with Magicpin support, but unfortunately, there was no response or callback for more than * hours.
After waiting for hours and without any fault from my side, a ₹*** penalty was charged to my account for “order not completed.” This situation was completely out of my control, as the order was already picked up before I reached.This is not the first time such an incident has happened — it has already occurred twice before. I request you to kindly review the case and remove the ₹*** penalty from my account.
Thousands of customers like you have trusted Voxya to resolve their issues
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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