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Airtel India - Pack Active on App but can t make calls

Newmai G filed complaint against Airtel India on Jun 2, 2022

I did two recharges of Rs *** through Airtel Thanks App for another number, but instead of crediting to the target number, it's credited to my account. Again the two packs of Rs *** didn't activate after the expiration of my current pack of Rs *** though it is reflected/shown ACTIVE in Airtel Thanks App Hence currently I can't make any call or send any SMS. But it's still Active in my Airtel Thanks App.
NB: The expiration date should also be ** June, **** not ** June, **** coz my Rs *** pack expired on ** June, ****.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Airtel India

10

Total Complaints

8

Total Resolved

80.00%

Consumer Satisfaction

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