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Oyoroom - Oyo has sold my Confirmed fully paid booking EUJA6092

Gurprit Singh filed complaint against Oyoroom on Jun 30, 2019

My Booking No EUJA**** was confirmed and fully advance paid. But when reached near hotel location and called to oyo customer care for location of hotel & received surprised answer from executive that hotel sold out. Customer care just asked us that hotel sold out. Now think about me and my family situation at *.** pm in unknown city. It was harrasment to my family. However We find booked hotel and asked them for booked room, but they asked us that talk to oyo, we cannot give room at oyo price. So, final reason for room sold out was additional price. Oyo executive also offer another hotel @***** for three days. So, it is cheating with customer. Oyo book your room at low price, but when you reach at hotel, oyo will ask you to pay more money. Hotel staff behaviour was also rude. So, I left the hotel. Somehow, I have done another arrangement of booking for my family. Oyo spoiled my family trip. After many requests, oyo just given refund of my payment and no compensation given. Oyo should give me compensation Rs ***** for this harrasement. Because I have done full payment as per their offer. Now how they can ask sold out. Regards Gurprit Singh

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Oyoroom

2

Total Complaints

2

Total Resolved

100.00%

Consumer Satisfaction

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