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Vinod Kumar Reddy filed complaint against Oyo on Jul 15, 2019
I booked a few rooms through OYO on April **** to check in on June *th. When I went to check in hotel management denied my check-in as their agreement with OYO terminated on May ****. I raised a complaint regarding the same on June **th **** to get a refund on those bookings.
Later, I followed up with the customer care through emails, calls and chatting but got the same answer "complaint forwarded to the concerned department will get back to you soon". Later got one call and initiated a refund and said will be getting my amount within *-** days. It almost ** days till now didn't get my money nor proper response. They updated in their database as I check out those rooms which I didn't even check-in and even after I raised my complaint. I almost made a call to them about ** times and said the same story to every guy but they simply say "transferring the call" but no one responds after ** mins call will get the disconnect. Here I am attaching all the details about calls and complaint ID and booking Id.
Booking Id's: PEYB**** and FGOQ****
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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